- 68,004.30 - 81,159.26 annually
- City Of Ottawa
Under the supervision of the Manager or Coordinator, provides professional library service in one or more of the following areas information, reference and readers' advisory, programs, collection development, bibliographic access and inventory control, systems support or development and maintenance of web based services and staff training and development. Performs supervisory duties. May be assigned duties in children, youth and/or adult services. May be senior person in charge or exercise responsibility for the day-to-day operation of the library branch.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.
Education & Experience
Masters degree in library and/or information sciences from an accredited library school
Minimum of 2 years related experience is required
Language, Certificates & Licenses
The successful candidate will be required to complete a Police Record Check to the City of Ottawa’s satisfaction.
Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing required.
English oral, reading, writing required.
Candidates must meet language requirement for position upon hire.
- General knowledge of Library policies and procedures.
- Library circulation procedures and practices.
- Supervisory techniques and practices.
- Evaluation criteria to select materials for addition to Library collections.
- Theories and principles of library science as well as methods and techniques of library operations.
- Methods and techniques of responding to inquiries and resolving patron complaints.
- Methods and techniques of classification, cataloguing and authority control.
- Methods and techniques of systems analysis and applications.
- Principles of collections development and maintenance.
- Adult/children literature in a variety of formats, readers' advisory services, trends in reading, literacy and ESL collections and adult/children's programming.
- Knowledge of current automated library systems.
- Knowledge of microcomputer, hardware, software and peripherals.
- Knowledge of current web development tools and trends.
- Knowledge of intranet structures and development.
- Electronic database and other bibliographic searching techniques.
- Reference resources in print, microform and electronic formats and of current developments in reference services.
- Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
- Methods, techniques and practices of adult training, including needs identification, curriculum design/adaptation, delivery and evaluation.
Must possess the training, experience and knowledge to organize the work and its performance.
- Knowledge of customer service techniques and protocols.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
Competencies & Skills
- To deliver library programs to a range of users who may include early childhood, school age and adults.
- Develop workplans, assign work, evaluate performance and supervisor staff.
- Well developed organizational skills.
- Exercise effective judgement and independent decision making.
- Demonstrated ability to resolve conflicts.
- Use tact, discretion and confidentiality.
- Excellent verbal communication skills.
- Perform multiple tasks concurrently.
- To establish and maintain effective liaisons and cooperation with agencies and departments.
- Data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows.
- Minimum keyboard skills of 25 wpm
- Customer service orientation, including the use of tact, discretion and confidentiality.