Mobile Services Assistant
- 27.249 - 31.882 hourly
- City Of Ottawa
The Mobile Services Assistant in Bookmobile and Kiosk Services is responsible for providing customer service at 20+ community bookmobile stops weekly and ongoing maintenance and support of the Kiosk equipment and collections at the Hunt Club Riverside Park Community Centre. He / she supports system-wide programming and events and works collaboratively with multiple departments including Homebound Services and Library branches.
Responsible for providing library services to the public through a mobile library units/vehicles, including the provision of customer services, circulation services, generation circulation reports, performing clerical and page related duties, and assisting in the maintenance of collections. Responsible for performing bookmobile driving duties, vehicle maintenance and control access to the vehicle.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.
Education & Experience
Secondary school graduation diploma.
Minimum of 1-year experience in a related field, including relevant driving experience and customer service experience. Experience driving a bus or other larger vehicle is required for large bookmobile units.
Language, Certificates & Licenses
A valid Ontario unrestricted "DZ" class drivers license (or provincial equivalent) with no more than 6 demerit points accumulated is required for large bookmobile units.
A valid Ontario class G driver's licence with no more than 6 demerit points is required for all other bookmobile vehicles.
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.
English oral, reading, writing required
Thorough knowledge of the City of Ottawa and the Highway Traffic Act.
Proper methods of lifting, loading and stacking heavy materials.
Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
Library circulation procedures and practices.
Methods and techniques for handling cash.
Methods and techniques of responding to inquiries and resolving patron complaints.
General knowledge of Library policies and procedures.
Knowledge of customer service techniques and protocols.
General knowledge of Ottawa Public Library policies and procedures related to health and safety.
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
To perform routine manual and clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds.
Minimum keyboard skills of 25 wpm.
Data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows.
To carry out a range of circulation activities, including registration, collecting fees: and to respond effectively to a range of library service inquiries and resolve complaints.
Use tact, discretion and confidentiality.
Excellent verbal communication skills.
Perform multiple tasks concurrently.
Customer service orientation, including the use of tact, discretion and confidentiality