Public Service Assistant
- 29.779 - 34.841 hourly
- City Of Ottawa
Responsible for providing information, reference and readers advisory services in the Library and/or the community and/or mini-libraries, nursing homes and other locations. Provides circulation and page services in the Library and/or the community and/or mini-libraries, nursing homes and other locations. Performs routine collection maintenance duties. Promotes Library services. May be senior person in charge or exercises responsibility for the day-to-day operation of the library branch.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence
Education & Experience
2-year Library Technician Diploma.
Minimum of one (1) year related experience.
Language, Certificates & Licenses
Various language requirements, locations may require English, French or Bilingual competencies.
French oral, reading, writing required
English oral, reading, writing required.
Adult/children's literature in a variety of formats, readers' advisory services, trends in reading, literacy, ESL collections and library programming.
Reference resources in print, microform and electronic formats and of current developments in reference services.
Electronic database and other bibliographic searching techniques.
Principles of collection development and maintenance.
Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures
Library circulation procedures and practices.
Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple, Blackberry) as it relates to library offerings
Methods and techniques of responding to inquiries and resolving patron complaints.
Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
General knowledge of library policies and procedures.
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
Use tact, discretion and confidentiality.
Excellent verbal communication skills.
Exercise effective judgement and independent decision-making capabilities.
To carry out a range of circulation/page activities, including registration, collecting fees, and to respond effectively to a range of library service inquiries and resolve complaints.
To perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds.
Minimum keyboard skills of 25 wpm.
Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.
Ability to think quickly.
Ability to learn on the job and apply learning to new technologies as required.
Ability to create and design thematic displays.
Ability to handle and account for cash and to prepare bank deposits.
Perform multiple tasks concurrently.
Customer service orientation, including the use of tact, discretion and confidentiality
Ease of comfort with technology.