Program Manager, Public Outreach and Communication
- City Of Ottawa
The Program Manager is responsible for planning and managing the day-to-day delivery of strategic communications and public realm, outreach and education program and services.
The Program Manager is responsible for managing the provision of departmental communications and outreach support through a centralized unit that consolidates and streamlines the delivery of specialized communications, outreach and education programs, initiatives, activities and services as well as providing support for activities in the public realm.
The Program Manager is also responsible for managing the unit's human (including contracted services) and financial budget resources, and stakeholder and partner relationships.
Education & Experience
4-year university degree in or Business Administration, Commerce, Communications Studies, Journalism or other related field
Minimum of five (5) years related experience in business analysis, strategic planning, public affairs and communications activities, including a minimum of 3 years in the management of human and financial resources
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
English oral, reading, writing required.
- The City of Ottawa's organizational, governance and administrative structures
- Legislation, regulations, policies, standards and guidelines relevant to the work
- Current trends and developments in the communications techniques, practices, electronic media, and public/media relations
- Must be familiar with all social media platforms used by the City of Ottawa including Facebook, Twitter, Instagram, etc.
- Business administration concepts, theories, principles and methodologies
- Corporate policies, guidelines and practices
- The various Collective Agreements in place at the City
- Understanding of the programs/services and operations of other City areas, and the inter-relationships between them and own work area
- MS Office specify others if required
- Planning and development of strategic, consultative and communications strategies and plans
- Research, trend analysis and risk assessment
- Public consultation processes
- Principles/techniques of project management
- Contract document preparation, the tendering process and supervision of contracted services
- Financial management practices and budget processes
- Methods used to deal with the media in a professional manner
- Protocols for developing submissions, briefings, major reports
- Working knowledge of corporate human resource policies, practices and collective agreements, and Human Resource and motivational techniques for managing in a unionized environment, including employee recruitment, supervision, training, performance management, coaching/motivational, team-building and conflict resolution, evaluation, discipline, dismissal, and the grievance procedure
- Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures
Competencies & Skills
Leadership Competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at the City of Ottawa are available on Ozone.
The seven Leadership Competencies are:
- Strategic Leadership - Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City
- Demonstrates Business Sense Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City's reputation and strategic direction
- Builds Collaborative Relationships - Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders
- Fosters Innovation and Change - Develops an environment that embraces innovation and efficiently integrates change into the organization
- Engages Employees - Leads, coaches and develops an engaged, diverse workforce of individuals and teams, where work is a safe, respectful place and successes are recognized and celebrated
- Delivers Results - Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results
- Client-centric Focus - Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term client includes both internal and external clients)