Long Term Care Staff Trainer
- 64,402.52 - 75,355.28 annually
- City Of Ottawa
Under the direction of the Program Manager, Business and Program Support Services within the Community & Social Services (CSS) Department, the Trainer coordinates and develops training initiatives associated with supporting staff learning and development specific to CSS policies and procedures, guidelines, processes and business applications. Delivers training and information sessions to staff, community agencies, and other city branches for the purposes of providing information and increasing awareness of CSS programs and services. Designs, develops, distributes and maintains a variety of training materials that support the delivery of staff training.
In collaboration with Community & Social Services Management, committees/workgroups, and Operations and Program Support staff, ensures the development of training modules that support the integration of policy and procedure with operations and program delivery.
Supports the Coordinator, HR Planning, Training and Development by contributing to the setting and achievement of goals, objectives and priorities of the branch. Initiates changes within areas of responsibility to continuously improve services and to align with branch and departmental direction.
Education & Experience
Graduation from a three (3) year University or Community College program in a Social Services field or Business Administration
A minimum of three (3) years related progressive experience within a social service environment that includes delivering presentations and/or facilitating groups is required
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
The successful candidate will be required to complete a Vulnerable Sector Check to the City of Ottawa’s satisfaction.
Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing
English oral, reading, writing
Candidates must meet language requirement for position upon hire.
- Applicable federal, provincial, and municipal legislation, policies, procedures and programs
- Programs, services and business applications specific to EFA Division
- Special needs/requirements of Ontario Works participants and other EFA clients
- Adult education principles and practices
- Skills requirements for outcome based, high performing organization
- Training assessment and development strategies
- Performance evaluation and benchmarking techniques
- Training program design, development, implementation and evaluation
- Computer applications (Word, PowerPoint, Excel, Outlook)
Competencies & Skills
- Excellent facilitation and presentation skills necessary for the effective delivery of training
- Enthusiastic approach to training and the delivery of modules
- Excellent written and oral communication skills
- Ability to analyze training requirements, provide input to the development of training initiatives and present proposals
- Effective organizational and project management skills
- Strong interpersonal and conflict resolution skills
- Ability to lead work groups and committees