Revised - Program Coordinator, Partner and Stakeholder Initiatives (Indigenous Services and Outreach)
- 69,556.76 - 84,633.64 annually
- City Of Ottawa
Responsible for supporting the planning, coordination, and implementation of Partner and Stakeholder Initiatives' (PSI) strategic projects/programs and initiatives. The incumbent liaises with the assigned service area, department and/or community group(s) to undertake collaborative and inclusive community engagement and development activities. The incumbent contributes to the service area's public engagement plans and program-specific communications plans, and writes, edits, and coordinates the design of outreach materials and content intended for public distribution. The incumbent supports the planning and execution of public events on behalf of Partner and Stakeholder Initiatives.
The scope of this position will be to take a lead role in establishing, maintaining and leveraging strong relationships between the Community and Social Services Department and Ottawa’s diverse (Metis, Inuit and First Nations) urban Aboriginal communities, including organizations, agencies and groups representing and serving Indigenous communities. The Program Coordinator will act as project lead, responsible to lead and monitor the implementation on the City’s Reconciliation Action Plan, as well as support the work of the Aboriginal Working Committee (AWC), which includes Aboriginal partners, service providers and multiple City services.
Education & Experience
Four (4) year University degree program in Social Sciences, Public Administration, Public Relations or related field.
Three (3) years of progressively responsible experience working in a large organization, with demonstrated experience in areas relating to community development, project management, community involvement, events planning or promotional activities within or with First Nations, Metis and Inuit communities/organizations.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
English oral, reading, writing required
*Proficiency in an indigenous language considered an asset
- General knowledge of the Corporation, departmental and service area business requirements, policies and organizational structure
- Knowledge of Indigenous communities in Ottawa, as well as knowledge of Indigenous service delivery partners
- Indigenous cultural protocols, traditions and histories
- Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area
- Community and social policy issues and trends
- Communication processes
- Principles and techniques of project management
- Public engagement/consultation concepts, practices and issues
- Group facilitation skills
- Community development principles, community dynamics and involvement
- Customer service delivery and skills
- Protocols for developing submissions, writing briefings, reports
- Knowledge of computer applications-Microsoft Office suite, social media and SAP
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
Competencies & Skills
- Able to work independently, with minimum support/direction, and cooperatively and collaboratively with all staff as part of a team
- Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to balance multiple demands, conflicting priorities, and pressures and deadlines
- Able to foster good working relationships with public, organizational colleagues and elected representatives and respond effectively to questions and information requests on city programs in order to achieve Departmental objectives
- Able to plan, lead, coordinate, implement and manage projects to completion
- Able to conduct research, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
- Able to facilitate meetings
- Conflict resolution and mediation skills
- Able to practice equity and inclusion principles when involving others
- Possess strong existing computer skills, database/tracking skills with ability to use Microsoft Office suite applications
- Possess strong and effective verbal and written communication and presentation skills
- Able to prepare reports, information packages, promotional materials, presentation materials, and correspondence in an organized, clear and concise manner
- Demonstrated cultural competency in working with Canadian indigenous clients