Assistant, Patron and Volunteer Services
- 53,123.98 - 62,153.00 annually
- City Of Ottawa
The Patron and Volunteer Services Assistant supports the Coordinator, Patron and Volunteer Services with the day-to-day operations of the Patron and Volunteer Services unit. The Patron and Volunteer Services Assistant contributes to the delivery of effective customer service to patrons, volunteers and clients of the Centrepointe Theatres/ Shenkman Arts Centre by: coordinating the activities in the box office and front of house staff and volunteers,, overseeing the completion of accurate weekly deposits, cash floats, completing financial statements and reports as required, ensuring that office equipment, the Centrepointe Theatres Box Office and the Shenkman Arts Centre Guest Services phone lines and the on-line ticketing system are properly maintained, ensuring the Registration CLASS system is properly maintained; and performs general administrative functions for the unit.
Patron and Volunteer Services Assistant (Volunteer Program and Front of House Lead) provides general administrative and clerical functions to the Arts Centres venues to support the efficient operation, administration and coordination of the City of Ottawa's volunteer resources, programs, and partnerships with the volunteer community/sector. Responds to routine requests for information concerning volunteer resources from City of Ottawa staff, members of council and the general public and redirects these, as appropriate. Supports the training of volunteers, maintenance of program-related database and web-based information. Assists the Coordinator, Patron and Volunteer Services with the scheduling and supervision of all Front of House activities
Patron and Volunteer Services Assistant (Box Office Lead) provides general administrative and clerical functions to the Arts Centres venues to support the efficient operation, administration and coordination of the box office and client services. Responds to routine requests for information concerning box office resources from City of Ottawa staff, members of council and the general public and redirects these, as appropriate. Supports the training of box office staff, maintenance of program-related database and web-based information. Assists the Coordinator, Patron and Volunteer Services with the scheduling and supervision of all Box Office activities.
Education & Experience
Minimum two (2) year Community College diploma in Arts Administration or a related field.
Minimum one (1) year of experience in a leadership role, interacting with the public.
Three (3) years experience in a theatre or entertainment venue or similar environment is required.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
First Aid, C.P.R (Basic Rescuer) and AED Certification
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.
Designated - specific level of language proficiency:
French oral, reading required
English oral, reading, writing required
Candidates who do not meet language requirements will be required to participate in training.
- Leadership principles and theory
- Proficiency in Microsoft Office including Excel and Word
- Theatre terminology
- Basic accounting
- Cash handling and management procedures
- High level of proficiency with Paciolan Ticketing Software or similar program
- High level of proficiency with CLASS software
- Proficiency with online credit card authorization programs
- Basic knowledge of computer network
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
- Excellent oral and written interpersonal communications, customer service and leadership skills and the ability to deliver to a wide range of clients and patrons directly or through staff and/or volunteers
- Ability to work flexible hours, including evenings and weekends
- Experience with training and developing volunteer groups