Customer Service Assistant - Inventory
- 26.715 - 31.257 hourly
- City Of Ottawa
Provides customer service to the library customers in-person, roving the branch, telephone/switchboard and/or through electronic/web chats. Provides assistance with membership services. Supports materials and cash handling activities. Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.
Education & Experience
Completion of Secondary school graduation diploma (Grade 12).
Minimum of one (1) year library or customer service experience
Language, Certificates & Licenses
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.
Various language requirements, locations may require English, French or Bilingual competencies.
French oral, reading, required
English oral, reading, writing required
Knowledge of customer service techniques and protocols
Knowledge and experience with computers, Microsoft Office applications and other equipment including electronic devices
Experience with integrated library systems
Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures
Library circulation procedures and practices
Methods and techniques for handling cash
Methods and techniques of responding to inquiries and resolving patron complaints
General knowledge of Ottawa Public Library policies and procedures
Knowledge of applicable health and safety legislation, including the rights and duties of workers
Competencies & Skills
Customer service orientation, including the use of tact, discretion and confidentiality
Effective verbal and written communications and interpersonal skills
Reasonable judgment in a professional setting
Effectively apply technology to library services and programs
To carry out a range of circulation activities, including registration, collecting fees
Ability to respond effectively to a range of library service inquiries and resolve complaints
Ability to perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds
Ability to handle and account for cash and to prepare bank deposits
Strong interpersonal skills, ability to deal with the public and handle problems as they arise
Perform multiple tasks concurrently
Ability to work effectively independently and as a team member