Program Manager, Employee Health and Wellness
- City Of Ottawa
The Program Manager is responsible for managing, evaluating and improving Employee Health and Wellness programs, services, projects and operations. The Program Manager is also responsible for developing, implementing and evaluating related plans, policies, guidelines, systems, processes and procedures.
The Employee Health and Wellness Unit is responsible for occupational and non-occupational injury and illness disability claims and case management, for supporting workplace accommodations with Early and Safe Return to Work, for consultative absence management services and for implementation of health and wellness programs and treatment referrals.
The Program Manager is also responsible for managing financial and human resources (including contracted ergonomic and medical consultative services), as well as stakeholder and partner relationships.
Education & Experience
Four (4) Year university degree in health care, business administration, public administration or other related field.
Minimum of eight (8) years progressively responsible experience in Disability Management, including a minimum of five (5) years in the management of human and financial resources.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
Designated bilingual – specific level of language proficiency:
French oral, reading, writing required
English oral, reading, writing required
Candidates who do not meet language requirements will be required to participate in training.
- Legislation, regulations, issues and practices related to occupational health and safety;
- Rehabilitation best practices, community resources, Workplace Safety Insurance Act (WSIA), Occupational Health and Safety Act, Human Rights code, Employment Standards Act and corporate policies and procedures;
- Measurement tools and techniques;
- Health promotion, evaluation models and delivery techniques;
- Short-term and long-term disability case management models and theory;
- Microsoft Word, Excel, PowerPoint, SAP and Parklane;
- The City of Ottawa's organizational, governance and administrative structures;
- Legislation, regulations, policies, standards and guidelines relevant to the work;
- Industry trends and best practices;
- Business administration concepts, theories, principles and methodologies;
- Corporate policies, guidelines and practices;
- The various collective agreements in place at the City;
- Understanding of the programs/services and operations of other City departments, and the inter-relationships between them and own work area;
- Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
Competencies & Skills
- Strategic Leadership - Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City
- Demonstrates Business Sense - Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City's reputation and strategic direction
- Builds Collaborative Relationships - Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders
- Fosters Innovation and Change - Develops an environment that embraces innovation and efficiently integrates change into the organization
- Engages Employees - Leads, coaches and develops an engaged, diverse workforce of individuals and teams, where work is a safe, respectful place and successes are recognized and celebrated
- Delivers Results - Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results
- Client-centric Focus - Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term "client" includes both internal and external clients)