Coordinator InfoService - Revised
- 71,191.12 - 84,964.88 annually
- City Of Ottawa
Reporting to the Manager, carries out duties and responsibilities of their assigned service area. Performs, administrative and human resource management duties. Participates in the development of policies, procedures and objectives for library services. Maintains an up-to-date knowledge and expands awareness of Library developments. Establishes and maintains liaisons with internal and external contacts. Exercises responsibility for the day-to-day operation of the library branch/service.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.
Education & Experience
Master’s Degree in Library and/or Information Science from an accredited library school.
Minimum of four (4) years of progressively increased responsibilities in public service and staff supervision.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.
Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire.
Management principles, including policy and procedural development, human resource management, budgeting and monitoring.
Methods and techniques for customer service and complaint investigation and resolution.
Theories and principles of library science as well as methods and techniques of library operations.
General knowledge of Library policies and procedures.
Supervisory techniques and practices.
Carry out, supervise and demonstrate a range of circulation activities.
Adult/Children literature in a variety of formats, readers’ advisory services, trends in reading, literacy and ESL collections and adult/children’s programming.
Reference resources in print, microform and electronic formats and of current developments in reference services.
Principles of collection development and maintenance.
Electronic database and other bibliographic searching techniques.
Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
Working knowledge of applicable occupational health and safety legislation.
General knowledge of Ottawa Public Library policies and procedures related to health and safety.
Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
Competencies & Skills
Understands and is aware of the political environment and the accountability principles related to it
Implements and reinforces processes to ensure clear linkages to vision, values and organizational strategies and to department/branch/team/ individual goals and across the organization
Provides inputs to strategic plans and programs taking into consideration Service Excellence, sustainability, and cross-team impacts
Monitors and remains informed of current and future internal and external trends and makes recommendations to deliver client centric results
Supports and implements organizational plans to capitalize on opportunities and address challenges
Leads, motivates and supervises effectively in a complex, unionized work environment
Demonstrates Business Sense
Provides input to branch/division business decisions and makes effective operational decisions that impact both the short and long term direction/sustainability of the organization
Researches and analyzes issues, makes decisions, develops appropriate solutions and formulates recommendations
Applies sound financial and business sense in the input, development and implementation of all budgets, plans, services and processes
Manages concurrent, complex, and often highly sensitive projects, and brings projects to completion on time and within budget
Assesses and effectively manages financial and operational risks and resources for the team; takes calculated risks by using good judgment and applying previous work experience as input to decision making
Builds Collaborative Relationships
Builds and maintains a strong network of internal and external contacts to achieve business goals
Persuades others; builds consensus through give and take; brings conflicting points of view to consensus, gains cooperation from others to obtain / share information and accomplish goals
Demonstrates a collaborative approach in working with others in delivering products and services; resolves and/or facilitates resolution of conflicts within the group, between related work groups, and/or between the group and other constituencies
Communicates effectively, receives and shares information within and across teams in a timely and transparent manner
Fosters a collaborative team environment among employees
Fosters Innovation and Change
Makes changes in response to the needs of the client and/or the situation; supports and explains the rationale for change and keeps the team informed
Integrates change effectively into the team/operational environment
Analyzes problems involving resources, scheduling, technical and other difficulties, and works with multi-disciplinary teams to develop realistic and innovative solutions
Facilitates effective brainstorming and encourages others to consider innovative alternatives and ideas for continuous improvement
Fosters a supportive environment of trust, mutual respect and cooperation where employees feel they have a voice and successes are celebrated
Provides ongoing encouragement, assistance, constructive feedback, performance management, goal setting, recognition and career planning
Recognizes and rewards employees for a positive behaviour
Empowers employees by delegating appropriate levels of authority
Ensures equitable distribution of routine and important tasks within the Team
Creates and maintains a workplace that is sensitive to equity and inclusion
Aware of how his/her actions impact the team
Spends time with employees to develop mutual trust
Consistently treats people with fairness and respect, is tactful and empathetic
Uses organizational skills and abilities to plan, initiate, organize and prioritize team work, and to deal effectively with multiple projects/demands, conflicting priorities, pressures and deadlines
Provides input to branch/division plans, and creates work unit plans with measurable goals that are cascaded down to the individual employee level
Demonstrates and encourages a results-focused culture through ongoing monitoring of plans; holds themselves and others accountable for achieving agreed upon commitments, deadlines and milestones; quickly mobilizes resources to address a problem
Empowers staff and effectively delegates work, laying out specific expectations and deliverables expected
Reinforces and monitors appropriate controls with regard to authorization of expenditures, payments, processes and use of corporate resources (i.e. equipment, vehicles, etc.)
Understands the business and ensures a timely and proactive response to provide quality service to meet and exceed diverse client needs and expectations
Reinforces how the contribution of each team member has an impact on service excellence, the need to use a client-centric focus, and to actively work to achieve client service standards
Collects and uses client feedback on an ongoing basis to make recommendations for continuous improvement
Keeps focused on the client when making decisions and taking actions; honours commitments, demonstrates effective client relations by reacting appropriately to client requests, concerns and complaints
Applies the principles of equity and inclusion in day to day service delivery