Summer Student - Call Centre Assistant
- 14.00 - 0 hourly
- City Of Ottawa
Provides customer service assistance in responding to telephone inquiries and complaints regarding a variety of City products and services specializing in Solid Waste, Roads, Parks, Parking and City tree issues.
Education & Experience
High School Graduate
A minimum of 6 months customer service experience, dealing directly with clients on the telephone or in person.
A minimum of 35 wpm keyboarding skills.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.
English oral, reading, writing required.
French oral, reading, writing required.
Candidates must meet language requirement for position upon hire.
- Knowledge of the City of Ottawa in general and Knowledge of City of Ottawa services
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
Adept at using a wide variety of computing software and quick and accurate keyboarding skills