Deputy Chief, Ottawa Paramedic Service
- 106,823.08 - 130,563.16 annually
- City Of Ottawa
Responsible for providing leadership and strategic direction to the Ottawa Paramedic Service Branch, including, the establishment and implementation of branch priorities and programs, which align to corporate vision, goals, and strategic planning initiatives.The Deputy Chief, Ottawa Paramedic Service is responsible for establishing and maintaining positive client relationships with internal and external management and stakeholders.
Directs the implementation of Branch strategies, and the operations of the work unit (including services and organization structure), and manages financial and human resources.Accountable for hiring and firing, performance management, the discipline of staff, and chairing Level 2 grievance hearings.
The Deputy Chief, Ottawa Paramedic Service is responsible for any one of the following functions:
Operations: The development, implementation and maintenance of an effective infrastructure, including policies, procedures, guidelines, standards, plans and systems required to deliver performance-based emergency medical services through field paramedic response to urban and rural partners.
Communications: The optimization of CACC services and the identification and making of paramedic system improvements, and the coordination with stakeholders and associated quality improvement programs, the oversight and optimization of shift scheduling, effective and efficient paramedic deployment and public reporting.
Special Operations, Training and Logistics:
The delivery of financial, human resource and operational support services to the Branch, overseeing the training and development of internal staff as well as external stakeholders, reviews and recommends research proposals related to patient care or paramedic operations, oversees the provision of logistics, vehicle and equipment maintenance/stocking, cleaning and repair, facility management and general administrative/financial services to support a performance based environment and the effective functioning of the Branch. The development, implementation and maintenance of paramedic specialty teams, including tactical, CBRNE, bike, marine and critical care. Provides oversight and direction for the Community Paramedicine Program including operational objectives and measures.
Education & Experience
Four (4) year undergraduate degree in health, public, business administration or other relevant related fields
A minimum of 5 years experience in the management of paramedic operations, communications or operational support in a paramedic environment, including a minimum of 5 years in the management of human resources and external contract resources, management of operating and capital budgets, preferably in a municipal setting.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
Certification as a Primary or Advanced Care Paramedic may be required for certain positions.
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.
Designated – specific level of language proficiency:
French oral, reading, writing required
English oral, reading, writing required
Candidates who do not meet language requirements will be required to participate in training.
- Performance based paramedic operations, paramedic supervision and support including shift scheduling, paramedic fleet and equipment management, training, reporting;
- Trends and developments in communications dispatch systems, including various communication related technologies such as computer aided dispatch, automatic vehicle location, medical priority dispatch, 800 mhz radio systems, pagers, etc.;
- Flexible deployment methodologies;
- Critical thought process, multi-tasking, training and assessment;
- Monitoring and evaluation techniques;
- Risk, cost-benefit and qualitative/quantitative analysis principles and techniques;
- Paramedic special operations including, disaster response, police tactical, multi-casualty calls, etc.;
- Paramedic dispatch systems, including technology and information management;
- Ambulance Act and related Regulations; Highway Traffic Act; Occupational Health and Safety Act; Employment Standards Act (Ontario); Labour Relations Act; Workplace Safety and Insurance Act and related regulations;
- Ministry of Health and Long Term Care policies, procedures, guidelines and specifications related to Paramedic dispatch, base hospitals, equipment supplies, vehicles, base stations
- Provincial Air Ambulance System (ORNGE);
- The City of Ottawa and its policies and procedures;
- Legislation, policies, regulations and guidelines relevant to the operational area;
- Development and implementation of long range and short term strategies for paramedic services;
- Trends and developments in the paramedics environment;
- Management principles, planning, budgeting and supervision techniques and practices;
- Economic and statistical analysis and research techniques;
- Policy and program analysis, development, implementation and evaluation techniques;
- Performance measurement and management practices;
- Financial and other related business practices;
- Contract document preparation, the tendering process and supervision of field services;
- Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure;
- Methods used to deal with the media in a professional manner;
- Computer applications, including MS Office, Telestaff, FDM, ARIS etcetera;
- Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
Competencies & Skills
- Demonstrates in-depth knowledge of, and experience in local, provincial and national government, as well as business processes and decision-making, political sensitivity and accountability principles related to governments.
- Translates the organization's vision, mission and goals into clear and effective strategic and operational policies, plans, programs and services.
- Identifies and communicates a clear, motivating, and challenging vision and direction for the Branch/Unit.
- Monitors and remains informed of current and future internal and external trends to identify long term impacts and opportunities, mobilizes and coordinates resources and delivers client centric results.
- Manages effectively in a complex, unionized work environment.
- Foresees and solves problems where there is little or no precedent to guide the search for solutions.
Demonstrates Business Sense
- Creates and communicates a clear strategic plan that integrates client needs, the financial situation, the regulatory environment and other factors.
- Analyzes complex policy issues and makes complicated branch/division-wide business decisions and ensures linkages to the short and long term direction/sustainability of the organization with a broad understanding of corporate inputs and impacts.
- Utilizes sound financial and business planning in the input, development and implementation of all budgets, plans, services and processes.
- Assesses and effectively manages financial, reputational and operational risks; takes calculated risks and seeks new solutions through questioning and challenging the status quo.
Builds Collaborative Relationships
- Develops and maintains a network of effective strategic relationships with clients, internal peers and colleagues in municipalities, provincial and federal governments to gain support in order to achieve business goals.
- Communicates effectively and concisely, both orally and in writing, at various levels on complex, sensitive matters with an ability to bring conflicting points of view to consensus.
- Fosters trust, cooperation and mutual agreement.
- Promotes and works to eliminate cross-department or branch/work unit/individual barriers and to facilitate collaboration.
- Develops collaborative relationships for the delivery of programs and services to meet term of council priorities and legislative agenda.
- Effectively defines parameters of relationships and manages expectations.
Fosters Innovation And Change
- Plans effectively for and manages change by shifting priorities and adapting to changes to meet organizational and program requirements.
- Communicates change in a manner that invites support; keeps staff and/or clients informed of progress of proposed changes.
- Stays abreast of government, business, industry, and market information that may reveal opportunities for new products and progressive innovative approaches to service delivery.
- Increases the productive capacity of the group by initiating new ideas, encouraging conceptual thinking/thinking "outside the box", and initiating innovative processes and systems.
- Leads by example, promotes a safe work environment with a culture of trust, mutual respect and cooperation.
- Consistently treats people with fairness and respect, is tactful and empathetic and follows through on commitments.
- Values and solicits ideas and opinions of staff and others; involves staff in decision-making, allowing them to take ownership of decisions and actions.
- Expands individual staff responsibility with assignments that increase discretionary range and scope; allows others to exercise their freedom and act within their area of expertise.
- Develops people through regular coaching, career planning and proactive performance management.
- Fosters an environment where successes are celebrated.
- Creates a culture that fosters equity and inclusion.
- Spends time with employees to develop mutual trust within and outside the Branch.
- Achieves goals by providing clear direction, setting realistic deadlines, effectively managing work, and allocating resources in an efficient manner, and accepts accountability.
- Provides input to departmental plans, and creates branch/division work plans with measurable goals and objectives that are cascaded to direct reports and their work units.
- Demonstrates and encourages a results-focused culture; holds themselves and others accountable for their actions.
- Empowers staff and effectively delegates accountability for results in alignment with authority/job levels.
- Monitors progress / results against plan.
- Drive and promote an outward-facing client centric culture, ensuring that programs and services employ a variety of client centric approaches for optimal service accessibility.
- Demonstrates skill in examining and re-engineering operations and procedures, formulating policy; identifying developing and implementing new service delivery models in accordance with client needs and performance measures.
- Empowers and holds others accountable for ensuring that client service standards are defined, understood and met/exceeded.
- Communicates with, and actively collects and uses input from clients on an ongoing basis through a variety of mechanisms (surveys, personal contact, etc.), to more effectively anticipate and meet their needs and demonstrate sensitivity to diversity and inclusiveness.
- Draws upon the expertise and experience of other areas to ensure the most efficient and effective means for identifying and solving client issues.
- Weaves the principles of equity and inclusion into policy, program implementation and service delivery.
- Reinforces how to contribute to the whole program and organization.