Team Lead, Systems Security
- 81,765.32 - 100,229.22 annually
- City Of Ottawa
The Team Lead, Systems Security, is responsible to lead a small group of professional and technical staff for one of the following areas of responsibility:
- Rapid Transit System Logistics
- Measurement and Reporting
- Service Reliability
- Network Service Design
- Community Relations
- Technology and Control Systems
Within the assigned area of responsibility, the Team Lead is the City's chief technical specialist, supervisor, mentor, and relationship manager for the group.
As the chief technical specialist, the Team Lead provides expert advice and project manages all Transit programs, projects and services that fall within the work unit, including the development and delivery, technical accuracy and evaluation stages.
As the supervisor and mentor, the Team Lead advocates for and demonstrates behaviours to their team members that support principles of teamwork, respect, service excellence and professionalism. The Team Lead works in a fast-paced unionized work environment that is customer focused and encourages performance excellence.
As the relationship manager, the Team Lead is responsible for establishing and maintaining strategic partnerships and positive client relationships with internal and external management, stakeholders and managing consultants/contractors/suppliers. The Team Lead provides financial and professional input to the Program Manager regarding strategic and operational plans, policy development, budget development and budget adherence.
Education & Experience
- Four (4) year university degree in Engineering, Urban Planning, Geography, Economics, Operations Research, Business Administration, Computer Science, Social Sciences, or a related discipline as appropriate for the area of responsibility.
- Four (4) years of experience in transit planning, transportation planning, transit facility engineering/management, municipal customer service, or technology operations, including one (1) year of supervisory experience, as appropriate for the area of responsibility.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
- English oral, reading, writing required
- Issues/principles involved in the provision of public transit in Ottawa, such as accessibility issues, local government structure, and land-use planning process;
- Issues related to the operation and maintenance of transit stations and running ways;
- General knowledge in a wide variety of building construction related disciplines including but not limited to civil, structural, mechanical, HVAC, electrical, water and sanitary engineering;
- Legislation, policies, regulations, guidelines and operational procedures relevant to transit facility design, engineering, and operations;
- Legislation, policies, regulations, guidelines and operational procedures relevant to providing fully-accessible service for customers with disabilities;
- Contract document preparation, the tendering process and supervision of field services;Ability to read and properly interpret plans and conceptual drawings;
- General knowledge of Transportation Services Department and City of Ottawa policies and procedures;
- Project management models, techniques, practices and tools;
- Financial management practices and budget processes;
- Methods used to deal with the media in a professional manner;
- Computer applications, including MS Office, SAP and familiarity with Project Management software
- Must possess the training, experience and knowledge to organize the work and its performance;
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures;
- Recognizes the benefits of change and understands the principles, processes and responsibilities for managing organizational change.
Competencies & Skills
- Understands and is aware of the political environment and the accountability principles related to it
- Implements and reinforces processes to ensure clear linkages to vision, values and organizational strategies and to department/branch/team/individual goals and across the organization
- Provides inputs to strategic plans and programs taking into consideration Service Excellence, sustainability, and cross-team impacts
- Monitors and remains informed of current and future internal and external trends and makes recommendations to deliver client centric results
- Supports and implements organizational plans to capitalize on opportunities and address challenges
- Leads, motivates and supervises effectively in a complex, unionized work environment
Demonstrates Business Sense
- Provides input to branch/division business decisions and makes effective operational decisions that impact both the short and long term direction/sustainability of the organization
- Researches and analyzes issues, makes decisions, develops appropriate solutions and formulates recommendations
- Applies sound financial and business sense in the input, development and implementation of all budgets, plans, services and processes
- Manages concurrent, complex, and often highly sensitive projects, and brings projects to completion on time and within budget
- Assesses and effectively manages financial and operational risks and resources for the team; takes calculated risks by using good judgment and applying previous work experience as input to decision making.
Builds Collaborative Relationships
- Builds and maintains a strong network of internal and external contacts to achieve business goals
- Persuades others; builds consensus through give and take; brings conflicting points of view to consensus, gains cooperation from others to obtain/share information and accomplish goals
- Demonstrates a collaborative approach in working with others in delivering products and services; resolves and/or facilitates resolution of conflicts within the group, between related work groups, and/or between the group and other constituencies
- Communicates effectively, receives and shares information within and across teams in a timely and transparent manner
- Fosters a collaborative team environment among employees
Fosters Innovation and Change
- Makes changes in response to the needs of the client and/or the situation; supports and explains the rationale for change and keeps the team informed
- Integrates change effectively into the team/operational environment
- Analyzes problems involving resources, scheduling, technical and other difficulties, and works with multi-disciplinary teams to develop realistic and innovative solutions
- Facilitates effective brainstorming and encourages others to consider innovative alternatives and ideas for continuous improvement.
- Fosters a supportive environment of trust, mutual respect and cooperation where employees feel they have a voice and successes are celebrated
- Provides ongoing encouragement, assistance, constructive feedback, performance management, goal setting, recognition and career planning;
- Recognizes and rewards employees for a positive behaviour
- Empowers employees by delegating appropriate levels of authority
- Ensures equitable distribution of routine and important tasks within the Team
- Creates and maintains a workplace that is sensitive to equity and inclusion
- Aware of how his/her actions impact the team
- Spends time with employees to develop mutual trust
- Consistently treats people with fairness and respect, is tactful and empathetic
- Uses organizational skills and abilities to plan, initiate, organize and prioritize team work, and to deal effectively with multiple projects/demands, conflicting priorities, pressures and deadlines
- Provides input to branch/division plans, and creates work unit plans with measurable goals that are cascaded down to the individual employee level
- Demonstrates and encourages a results-focused culture through ongoing monitoring of plans; holds themselves and others accountable for achieving agreed upon commitments, deadlines and milestones; quickly mobilizes resources to address a problem
- Empowers staff and effectively delegates work, laying out specific expectations and deliverables expected
- Reinforces and monitors appropriate controls with regard to authorization of expenditures, payments, processes and use of corporate resources (i.e. equipment, vehicles, etc.)
- Understands the business and ensures a timely and proactive response to provide quality service to meet and exceed diverse client needs and expectations.
- Reinforces how the contribution of each team member has an impact on service excellence, the need to use a client-centric focus, and to actively work to achieve client service standards.
- Collects and uses client feedback on an ongoing basis to make recommendations for continuous improvement.
- Keeps focused on the client when making decisions and taking actions; honours commitments, demonstrates effective client relations by reacting appropriately to client requests, concerns and complaints.
- Applies the principles of equity and inclusion in day to day service delivery.